Return & Exchange Policy
CANCEL OR CHANGE ORDER - You may cancel or change your order within 24 hours of ordering.
RETURNS - I do not accept any returns at this time, exchanges only.
EXCHANGE POLICY (US) - Exchanges must be made within 3 days of receiving your order. Customer is responsible for shipping cost. Click here to start an exchange.
I LOST AN EARRING
No problem! Contact me and I will send you a 50% off coupon to use on that specific pair of earrings. If you lose an earring that has been discontinued or sold out I will not be able to create it's mate.
I ORDERED THE WRONG SIZE
Bracelet Sizes - Contact me within 3 days of receiving your order and I will honor an exchange for the correct size. You will be responsible for shipping costs and subject to a $5 - $10 re working fee.
CHAIN LENGTH - Contact me within 3 days of receiving your order and I will honor an exchange for the correct length. You will be responsible for shipping costs and subject to a $5 - $10 re working fee.
METALS - I use 14k Gold/ or Gold Fill and Sterling Silver (.925). Both are nickel free and hypoallergenic, however everyone can react different to these metals.
STONES/PEARLS - Curious why your crystals, stones, and pearls don't look exactly like the ones pictured? All stones I work with are natural entities, so no two pieces are exactly the same.